BK11 Privacy Policy — Your Data, Your Rights

1 Introduction

BK11 takes the privacy of its players seriously. This Privacy Policy describes how BK11 collects, stores, uses and protects the personal information you provide when you register, deposit, play or interact with the BK11 platform — whether through the website or the mobile app.

By creating a BK11 account, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your personal data as described herein. This policy should be read alongside the BK11 Terms and Conditions, which together form the full agreement governing your use of the platform.

BK11 is committed to handling your information responsibly. We only collect what we genuinely need to operate the platform and provide you with a safe, enjoyable gaming experience in PKR. We do not collect data for the sake of it, and we do not sell it to anyone.

2 Data We Collect

BK11 collects personal data through different points of interaction with the platform. The main categories of data we collect are:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs or health information, unless specifically required for responsible gaming support and provided voluntarily by the player.

3 How We Use Your Data

BK11 uses the personal data it collects for specific, legitimate purposes directly related to operating the platform and serving Pakistani players. We do not use your data for purposes that go beyond what is outlined here.

• Account management: Creating and maintaining your BK11 account, verifying your identity when required and keeping your registration details current.
• Payment processing: Processing PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and card methods. Your payment details are passed to our payment processors solely for this purpose.
• Platform security: Detecting fraudulent activity, identifying suspicious betting patterns, preventing duplicate accounts and protecting the integrity of games including Cricket, PSL, Live Casino and Fish Games.
• Customer support: Responding to your queries, resolving disputes, processing responsible gaming requests and communicating account-related matters.
• Responsible gaming: Monitoring gaming patterns to identify players who may be experiencing difficulties and making appropriate support tools available.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, site usability and the overall BK11 experience.
• Marketing communications: Sending promotional offers, bonus notifications and platform news — only where you have opted in to receive such communications. You can withdraw this consent at any time.
• Legal compliance: Meeting record-keeping and compliance obligations applicable to platform operators.

4 Payment Information

Given that BK11 processes real-money transactions in PKR, payment data is handled with particular care. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, the following applies:

• Secure transmission: Payment details are transmitted using encrypted connections. BK11 does not process payment data over unsecured channels.
• Limited storage: BK11 does not store complete card numbers, full bank account credentials or mobile wallet PINs on its own servers. Payment processing is handled by dedicated, secure third-party payment processors.
• Name matching: The name on your payment method must match your BK11 account registration. This is a security measure to prevent third-party payment fraud.
• Transaction records: BK11 maintains records of deposit and withdrawal transactions — amounts, dates, methods and references — as part of standard account operation. These records may be reviewed during account verification or dispute resolution.
• Withdrawal verification: For withdrawal requests above certain thresholds, BK11 may request additional confirmation of payment details to prevent misdirected transfers.

BK11 will never ask you for your JazzCash or Easypaisa PIN, your online banking password or your card CVV through any channel — including live chat or email. If you receive such a request claiming to be from BK11, treat it as fraudulent and contact support immediately.

5 Data Sharing

BK11 does not sell your personal data. We do not share your information with third-party advertisers, data brokers or unrelated commercial partners. Personal data is shared only in the following limited and necessary circumstances:

• Payment processors: Your payment details are shared with the relevant payment provider — JazzCash, Easypaisa, Raast or your bank — solely to complete the deposit or withdrawal you have requested. These processors operate under their own privacy and security policies.
• Game providers: Where BK11 hosts games from third-party developers — such as Live Casino tables or Fish Games — limited technical data (session ID, bet amounts, game outcomes) may be shared with the game provider to run the game correctly. No more data than necessary is shared.
• Identity verification services: Where account verification requires document checks, data may be shared with a specialist identity verification provider. This is done securely and only when verification is required.
• Security and fraud prevention: In cases of suspected fraud, money laundering or account abuse, BK11 may share relevant data with appropriate parties as required.
• Legal requirements: BK11 may disclose personal data where required to do so by applicable law, court order or lawful authority request. We will only disclose the minimum data necessary in such circumstances.
• Business transfers: In the unlikely event of a merger, acquisition or transfer of platform operations, player data may transfer to the successor entity, subject to the same privacy commitments outlined in this policy.

6 Cookies & Tracking

BK11 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use the site. Cookies are small text files stored on your device when you visit BK11.

• Essential cookies: Required for basic platform function — keeping you logged in, remembering your session, ensuring secure navigation between pages. These cannot be disabled without breaking core platform functionality.
• Performance cookies: Collect anonymised data about how pages are used — which sections are visited most, how long sessions last, where errors occur. This data helps BK11 improve the platform experience for all Pakistani players.
• Preference cookies: Remember your settings — such as notification preferences and display options — so you do not have to re-set them each visit.
• Marketing cookies: Used only where you have consented to receive promotional communications. These help BK11 understand which offers are relevant to you. You can withdraw consent through your account settings at any time.

You can control cookie behaviour through your browser settings. Disabling non-essential cookies will not prevent you from using BK11, though some personalisation features may not work as intended. Essential cookies cannot be blocked without preventing the platform from functioning.

7 Data Retention

BK11 retains personal data for as long as necessary to fulfil the purposes described in this policy, including operational, security and legal record-keeping requirements. Specific retention periods are as follows:

• Active account data: Retained for the full duration of your BK11 account and for a period after account closure as required for dispute resolution, fraud investigation and legal compliance.
• Transaction records: PKR deposit, withdrawal and betting records are retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping practice.
• Identity verification documents: Retained for as long as the account is active and for a period after closure, consistent with verification record requirements.
• Support communications: Chat transcripts and email records are retained for up to three years from the date of the communication, to allow reference in case of follow-up disputes.
• Marketing consent records: Opt-in and opt-out records are retained to demonstrate compliance with your communication preferences.

When data is no longer required and has reached the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 Security Measures

BK11 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:

• Encryption in transit: All data exchanged between your device and BK11 servers is encrypted using TLS (Transport Layer Security), including login sessions, deposit requests and account updates.
• Encryption at rest: Sensitive stored data — including personal details and payment references — is encrypted on BK11 servers.
• Access controls: Internal access to player data is restricted to BK11 team members who need it to perform specific functions. Access is logged and periodically reviewed.
• Fraud monitoring: Automated systems monitor account activity for signs of unauthorised access, unusual transactions or identity theft. Suspicious activity triggers review and, where necessary, temporary account restrictions while the matter is investigated.
• Secure infrastructure: BK11 uses reputable cloud and server infrastructure with its own security certifications and monitoring.

While BK11 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. Players are strongly encouraged to use a strong, unique password for their BK11 account and to keep their login details private.

9 Your Rights

As a BK11 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact BK11 support with your registered account details and a clear description of your request.

• Right of access: You can request a copy of the personal data BK11 holds about you, including your registration details, transaction history and any verification documents on file.
• Right to rectification: If any of your personal data held by BK11 is inaccurate or incomplete, you can request that it be corrected. For registration details you can update yourself in account settings, this is the quickest route.
• Right to erasure: In certain circumstances, you can request that BK11 delete your personal data. Note that legal and financial record-keeping obligations mean we cannot always delete all data immediately upon request. We will explain what can and cannot be deleted and why.
• Right to restrict processing: You can ask BK11 to restrict how your data is processed — for example, while a dispute is being investigated — rather than deleting it outright.
• Right to object to marketing: You can withdraw consent for marketing communications at any time through your account settings or by contacting support. Withdrawal does not affect your ability to continue playing on BK11.
• Right to data portability: You can request your personal data in a structured, commonly used format so that you can transfer it elsewhere if you choose.

10 Minors

BK11 is strictly an adult platform for players aged 18 and above. BK11 does not knowingly collect personal data from anyone under the age of 18. If a minor registers on the platform using false age information, their account will be closed upon discovery and any deposited funds returned to the payment source after investigation.

If you are a parent or guardian and believe a minor has registered on BK11 using your payment details or their own misrepresented details, please contact support immediately. BK11 takes underage gambling seriously and will act swiftly on verified reports.

For guidance on managing gaming activity responsibly — whether for yourself or within your household — please visit the Responsible Gaming page.

11 Policy Changes

BK11 may update this Privacy Policy from time to time to reflect changes in how we operate, in applicable requirements or in the services we offer. When significant changes are made, we will notify active players via the platform or by email, and the updated policy will be published on this page with a revised effective date.

Minor clarifications or corrections that do not materially affect how your data is handled may be made without formal notification, but will always be reflected in the current published version. Continued use of BK11 after a policy update constitutes acceptance of the revised terms. If you do not agree with a material change, you may close your account and request withdrawal of your PKR balance before the change takes effect.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how BK11 has handled your personal information, please reach out to the BK11 support team. We are here to help and will treat all privacy-related queries with the seriousness they deserve.

When contacting us about a data matter, please include your registered username and a clear description of your request. This helps us locate your records quickly and respond accurately.